Monitoring - The AWS service quota increase has reached production and users can onboard the app again.
We are monitoring the situation.
Feb 07, 2023 - 15:22 CET
Update - We have received an update that confirms that the AWS service quota has been increased, though it might still take until the end of the day to be provisioned, so the onboarding process for new users is still obstructed. All other app features remain unaffected.
We will update this status when the quota increase has reached production.
Feb 07, 2023 - 00:44 CET
Update - We have not received any update regarding the pending AWS service quota increase, so the onboarding process for new users is still obstructed. All other app features remain unaffected.
We will update this status every 12 hours the latest.
Feb 06, 2023 - 07:40 CET
Update - We have not received any update regarding the pending AWS service quota increase, so the onboarding process for new users is still obstructed. All other app features remain unaffected.
We will update this status every 12 hours the latest.
Feb 06, 2023 - 00:33 CET
Update - We have not received any update regarding the pending AWS service quota increase, so the onboarding process for new users is still obstructed. All other app features remain unaffected.
We will update this status every 12 hours the latest.
Feb 05, 2023 - 14:10 CET
Update - We have not received any update regarding the pending AWS service quota increase, so the onboarding process for new users is still obstructed. All other app features remain unaffected.
We will update this status every 12 hours the latest.
Feb 05, 2023 - 01:15 CET
Update - We have not received any update regarding the pending AWS service quota increase, so the onboarding process for new users is still obstructed. All other app features remain unaffected.
We will update this status every 12 hours the latest.
Feb 04, 2023 - 14:32 CET
Update - We have not received any update regarding the pending AWS service quota increase, so the onboarding process for new users is still obstructed. All other app features remain unaffected.
We will update this status every 12 hours the latest.
Feb 04, 2023 - 08:35 CET
Update - We have not received any update regarding the pending AWS service quota increase, so the onboarding process for new users is still obstructed. All other app features remain unaffected.
We will update this status every 12 hours the latest.
Feb 03, 2023 - 12:38 CET
Update - We have not received any update regarding the pending AWS service quota increase, so the onboarding process for new users is still obstructed. All other app features remain unaffected.
We will update this status every 12 hours the latest.
Feb 03, 2023 - 01:02 CET
Update - We have not received any update regarding the pending AWS service quota increase, so the onboarding process for new users is still obstructed. All other app features remain unaffected.
We will update this status every 12 hours the latest.
Feb 02, 2023 - 11:42 CET
Update - We have not received any update regarding the pending AWS service quota increase, so the onboarding process for new users is still obstructed. All other app features remain unaffected.
We will update this status every 12 hours the latest.
Feb 02, 2023 - 00:56 CET
Update - We have received confirmation from AWS that the service quota is indeed undocumented and cannot be increased via the regular service quota increase request process. The AWS support team is working with the service team to raise our quota.
We do not have an ETA for a solution and expect a longer outage of the onboarding process for new users. All other app features remain unaffected.
We will update this status every 12 hours the latest.
Feb 01, 2023 - 19:36 CET
Identified - We have identified the root cause to be an improperly understood AWS service quota. We have requested a quota increase, which may take some time though.
Feb 01, 2023 - 10:23 CET
Investigating - New users are unable to onboard the app, which remains stuck in the 'Tenant resources provisioning' status. All other app features seem to be unaffected.
Feb 01, 2023 - 10:17 CET